Return & Refund Policy
We want to provide you with the best experience possible, so we take customer satisfaction very seriously.We accepts returns and cancellations
Just contact within:
30 days of delivery
Request a cancellation:
Before the item has shipped
What to do if an item is defective ?Contact us within 30 days of delivery. We will offer a replacement or E-Gift Card after review.
Received your order and Changed your mind ?
Use our easy self serve return
How to submit a return request 1. Log in to your account: 2. In the Email field, enter your email address, and then click Continue. 3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email. 3. Click the order that you want to submit the return for. 4. If your order has more than one item, then select the items that you want to return. 5. Select a return reason and add a note for the store. 6. Click Request return. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label.
Customer is typically responsible for shipping cost.Black Light Candles will review for any exceptions. Shipping cost is non refundable.
Incorrect / Missing Item?
Contact us within 5 days of receipt/delivery.
We may require proof of error. We cannot make any adjustments after this time.
Once an order has shipped, it is the customers responsibility to ship the items back.
RETURN MAILING ADDRESS :
BLACK LIGHT CANDLES
470 Dacula Dr Suite 1453 DACULA GEORGIA 30019
(ORDER NUMBER MUST BE INCLUDED IN RETURN FOR CREDIT TO BE APPLIED)
BLACK LIGHT CANDLES LLC DOES NOT OFFER EXCHANGES.
Once an item is returned a refund will be issued. Please allow 3-5 business days for refunds to be processed.
Please contact your banking institution to determine time frame for funds to be deposited into account.
Email Info@blacklightcandle.com to notify of the return BEFORE returning any item.
Tips are Appreciated and NON REFUNDABLE
Please email Info@blacklightcandle.com for any additional concerns.