FAQs

FAQs

With Black Light Candles' FAQs, you'll get instant answers to the most frequently asked questions surrounding our luxury soy candles and wooden wick candles.

What Wax is used in Black Light Candles ? 
  • Our candles are made with 100% Soy Wax. Soy Wax is a natural, renewable resource. Soy wax has a lower melting point and will burn slower or longer than paraffin candles.

What is your Return Policy?

  • Unfortunately, due to Black Light Candles providing FREE shipping on majority orders, once an order has shipped, we are unable to offer pre paid return labels.

    Any shipping cost associated with returns will be the responsibility of the buyer.

    Black Light Candle LLC reserves the right to refuse any returns at any time.

     RETURN MAILING ADDRESS : PO Box 1453 DACULA GEORGIA 30019 ( ORDER NUMBER MUST BE INCLUDED IN RETURN FOR CREDIT TO BE APPLIED)

    What are the benefits of using a Wooden Wick?
  • Wooden Wicks achieve a fast melt pool formation for quick and excellent hot throw. Wooden wicks produce a tantalizing crackling sound when burning. Wooden wicks have no mushrooming with little carbon buildup, debris or sooting.

 
          What are the benefits of using a Wooden Wick?
  • Black Light Candle provides a modern appeal, an intriguing visual aesthetic, and an enticing soft crackling sound.  
Why does my wick Flame so low ?
  • Throughout the life of the candle the flame height may vary and may occasionally even appear self-extinguish. Even a low flame will continue to heat and this is very normal.
 Does Black Light Candle Offer WHOLESALE rates?
  • Email wholesale@blacklightcandle.com for wholesale opportunities.

 

How do I have the taxes removed ?
  • If you have a reseller certificate, please submit a copy to ( wholesale@blacklightcandle.com ) Include the order number(s) you are seeking tax reimbursement for as well as the email address associated with your account so we can mark your account as a Reseller to remove tax on future orders.

 

 

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