Política de reembolso

We want to provide you with the best experience possible, so we take customer satisfaction very seriously.
 


We accepts returns and cancellations

Just contact within:
30 days of delivery

Request a cancellation: 
Before the item has shipped
 

What to do if an item is defective ?
 

Contact us within 30 days of delivery. We will offer a replacement or E-Gift Card after review. 

 Received your order and Changed your mind ? 

No problem!

Contact us within 30 days of delivery. You may return the items for a refund.

Customer is responsible for shipping cost. Shipping cost is non refundable. 

 

Incorrect / Missing Item?

Contact us within 5 days of receipt/delivery.

We may require proof of error. We cannot make any adjustments after this time. 
 

Once an order has shipped, it is the customers responsibility to ship the items back. 

  RETURN MAILING ADDRESS :

BLACK LIGHT CANDLES

470 Dacula Dr Suite 1453 DACULA GEORGIA 30019 

(ORDER NUMBER MUST BE INCLUDED IN RETURN FOR CREDIT TO BE APPLIED)
 
BLACK LIGHT CANDLES LLC DOES NOT OFFER EXCHANGES.
Once an item is returned a refund will be issued. Please allow 3-5 business days for refunds to be processed.
Please contact your banking institution to determine time frame for funds to be deposited into account. 
 
Email Info@blacklightcandle.com to notify of the return BEFORE returning any item.

Tips are Appreciated and NON REFUNDABLE

Please email Info@blacklightcandle.com for any additional concerns.

 

Lost Package / Orders Not Received
 If you purchased Simply Insurance please submit a claim

Once the claim has been submitted, you will receive communication via email regarding claim status.
Black Light Candles has the right to deny ANY claim after proper investigation. Lost packages are fully investigated by the carrier. If the carrier provides proof that the order was “ Delivered “ Black Light Candles may deny the claim. Once the package is successfully “ Delivered “ Black Light Candles is no longer responsible. 

 

NO Additional Insurance Purchased
No worries ! 
Most carriers offer up to $100 of insurance. Please contact the carrier DIRECTLY to submit a claim.
 
File a claim with UPS 
File a claim with USPS

 

 

EBOOK ORDERS
ALL Ebook orders are final sale. NO REFUNDS on ebook sales. NO EXCEPTIONS.  

 

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