FAQs about Black Light Candles
* What Wax is used in Black Light Candles ?
Our candles are made with 100% Soy Wax. Soy Wax is a natural, renewable resource. Soy wax has a lower melting point and will burn slower or longer than paraffin candles.
* What is Black Light Candles Return Policy?
Unfortunately, due to Black Light Candles providing FREE shipping on majority orders, once an order has shipped, we are unable to offer pre paid return labels.
Review our Return Policy for more details
* What are the benefits of Wooden Wicks?
Wooden Wicks achieve a fast melt pool formation for quick and excellent hot throw. Wooden wicks produce a tantalizing crackling sound when burning. Wooden wicks have no mushrooming with little carbon buildup, debris or sooting.
* What are the wick flames low ?
Throughout the life of the candle the flame height may vary and may occasionally even appear self-extinguish. Even a low flame will continue to heat and this is very normal.
* Where are my items shipping from & current lead time?
We are currently shipping all orders from Georgia, USA. Our current lead time is 1-3 business days.
* Do you refund shipping cost ?
Shipping and handling fees are not refundable. This includes undeliverable, refused, missing and stolen shipments.
* How do I contact Customer Service ?
You can contact us via chat Monday - Friday 9:00 AM - 5:00PM EST or via email Info@blacklightcandle.com. Please allow 1-2 business days for email response.